A client in the direct mail industry has to be respected, understood and helped. At Direct Mail Center, we have established the following rules when working with clients. Your Account Manager will become your Personal Assistant for your direct mail needs. Here is what you can expect from our staff.
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Real People |
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When calling for a quote on an upcoming job or for whatever reason, you will be talking to a real person and not just voice-mail. So if your need is important, someone will assist you right away, even if your Account Manager is out for lunch. From 8 am to 6 pm, you will be helped.
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Fast Quotes |
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An Account Manager is always available to provide you with fast accurate quotes. It can be faxed or e-mailed to you within minutes. S/He will ask as many questions as necessary to provide you with an estimate that will match the upcoming job.
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Asking The Right Questions |
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Direct Mail Center's staff has years of experience. Your Account Manager knows how to ask the right questions. Nobody wants bad "surprises" once your job is being delivered. Furthermore, by asking the right questions, we can make recommendations that can reduce your labor & postage costs, plus speed up the mail processing.
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Postage Estimates |
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Quick and accurate postage estimates will be provided in minutes. Your Account Manager has the most up-to-date postal information regarding sizes, class of mail & design to ensure you receive accurate postage cost. S/He can also make recommendations to decrease your postage cost and get a guarantee to qualify for the lowest available postage rate.
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Design |
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When you are designing a self-mailer that qualifies for automation or a postcard that meets postal Postcard Rates, you can call your Account Manager at Direct Mail Center for help. S/He will work directly with you, your designer and/or your printer to ensure your pieces will meet all postal regulations & does not get held up at the post office.
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Post Office Help |
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Not to get the run-around from the post office or trying to keep up with the ever-changing rules & regulations regarding your mailing pieces, your Account Manager will act as a liaison between you and the post office.
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Turn Around Time |
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When you request an accurate turn around time on an order, your Account Manager will meet with the proper staff member and decide strategically before getting back to you. Direct Mail Center goal is to do everything within its power to meet deadlines. With over 50 employees, you may just have the fastest turn around time in the Bay Area.
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Experience |
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Direct Mail Center has been a successful team player for over 18 years. Clients have helped us tremendously in our growth and we have helped them in the same way. We understand individual needs and pride ourselves on our ability to listen, learn & assist them to ensure a successful mailing campaign.
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